/* Ivy Guide messenger UI (embed + admin) */
.ivy-guide-messenger {
  --ig-text: #1a1f24;
  --ig-text-muted: #5c6b63;
  --ig-border: #c5cdd6;
  --ig-surface: #ffffff;
  --ig-thread: #e8ecf0;
  --ig-header: #f4f6f8;
  --ig-footer: #f4f6f8;
  --ig-user-bg: #2c5f2d;
  --ig-user-text: #ffffff;
  --ig-assistant-bg: #ffffff;
  --ig-assistant-text: #1a1f24;
  --ig-composer-bg: #ffffff;
  --ig-input-bg: #eef1f4;
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
  border-radius: 16px;
  overflow: hidden;
  border: 1px solid var(--ig-border);
  background: var(--ig-surface);
  color: var(--ig-text);
  box-shadow: 0 8px 28px rgba(27, 48, 34, 0.12);
}

.ivy-guide-messenger__header {
  display: flex;
  align-items: center;
  gap: 0.65rem;
  padding: 0.65rem 1rem;
  background: var(--ig-header);
  border-bottom: 1px solid var(--ig-border);
  flex-shrink: 0;
}

.ivy-guide-messenger__avatar {
  width: 2.25rem;
  height: 2.25rem;
  border-radius: 50%;
  background: #fff;
  border: 1px solid var(--ig-border);
  overflow: hidden;
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
}

.ivy-guide-messenger__avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.ivy-guide-messenger__header-text {
  min-width: 0;
  flex: 1;
}

.ivy-guide-messenger__name {
  margin: 0;
  font-size: 0.95rem;
  font-weight: 600;
  line-height: 1.2;
  color: #1b3022;
}

.ivy-guide-messenger__status {
  margin: 0.15rem 0 0;
  font-size: 0.75rem;
  color: var(--ig-text-muted);
}

.ivy-guide-messenger__close {
  flex-shrink: 0;
  width: 2rem;
  height: 2rem;
  border: none;
  background: transparent;
  color: var(--ig-text-muted);
  font-size: 1.35rem;
  line-height: 1;
  cursor: pointer;
  border-radius: 50%;
}

.ivy-guide-messenger__close:hover {
  background: var(--ig-input-bg);
  color: var(--ig-text);
}

.ivy-guide-messenger__thread {
  flex: 1 1 0;
  min-height: 0;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 0.85rem 0.75rem 0.5rem;
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
  background: var(--ig-thread);
  scroll-behavior: smooth;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
  touch-action: pan-y;
}

.ivy-guide-messenger__footer {
  flex-shrink: 0;
  padding: 0.5rem 0.65rem 0.65rem;
  background: var(--ig-footer);
  border-top: 1px solid var(--ig-border);
}

.ivy-guide-msg {
  display: flex;
  width: 100%;
  margin: 0.15rem 0;
}

.ivy-guide-msg--user {
  justify-content: flex-end;
}

.ivy-guide-msg--assistant {
  justify-content: flex-start;
}

.ivy-guide-msg__col {
  display: flex;
  flex-direction: column;
  max-width: 82%;
}

.ivy-guide-msg--user .ivy-guide-msg__col {
  align-items: flex-end;
}

.ivy-guide-msg--assistant .ivy-guide-msg__col {
  align-items: flex-start;
}

.ivy-guide-msg-bubble {
  padding: 0.55rem 0.85rem;
  font-size: 0.9375rem;
  line-height: 1.4;
  word-wrap: break-word;
  overflow-wrap: break-word;
}

.ivy-guide-msg--user .ivy-guide-msg-bubble {
  background: var(--ig-user-bg);
  color: var(--ig-user-text);
  border-radius: 18px 18px 4px 18px;
}

.ivy-guide-msg--assistant .ivy-guide-msg-bubble {
  background: var(--ig-assistant-bg);
  color: var(--ig-assistant-text);
  border-radius: 18px 18px 18px 4px;
  border: 1px solid var(--ig-border);
}

.ivy-guide-typing .ivy-guide-msg-bubble {
  min-width: 3.5rem;
}

.ivy-guide-dots::after {
  content: "•••";
  letter-spacing: 0.15em;
  color: var(--ig-text-muted);
  animation: ivy-guide-pulse 1.2s ease-in-out infinite;
}

@keyframes ivy-guide-pulse {
  0%,
  100% {
    opacity: 0.45;
  }
  50% {
    opacity: 1;
  }
}

.ivy-guide-composer {
  display: flex;
  align-items: flex-end;
  gap: 0.4rem;
  padding: 0.35rem 0.4rem;
  background: var(--ig-composer-bg);
  border-radius: 22px;
  border: 1px solid var(--ig-border);
  margin-bottom: 0.45rem;
}

.ivy-guide-composer textarea {
  flex: 1;
  min-height: 1.35rem;
  max-height: 6rem;
  resize: none;
  border: none;
  background: var(--ig-input-bg);
  color: var(--ig-text);
  font: inherit;
  font-size: 0.9375rem;
  line-height: 1.35;
  padding: 0.4rem 0.55rem;
  border-radius: 14px;
}

.ivy-guide-composer textarea:focus {
  outline: none;
}

.ivy-guide-composer__send {
  flex-shrink: 0;
  width: 2rem;
  height: 2rem;
  border-radius: 50%;
  border: none;
  background: var(--ig-user-bg);
  color: #fff;
  font-size: 1rem;
  font-weight: 700;
  cursor: pointer;
}

.ivy-guide-composer__send:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}

.ivy-guide-end-btn {
  display: block;
  width: 100%;
  font-size: 0.8rem;
  padding: 0.4rem;
  cursor: pointer;
  background: transparent;
  border: none;
  color: #2c5f2d;
  text-decoration: underline;
}

.ivy-guide-email-copy {
  margin-bottom: 0.5rem;
  padding: 0.55rem 0.65rem;
  border-radius: 12px;
  background: #fff;
  border: 1px solid var(--ig-border);
  font-size: 0.82rem;
}

.ivy-guide-email-copy__invite {
  margin: 0 0 0.4rem;
  line-height: 1.4;
}

.ivy-guide-email-copy__check {
  display: flex;
  gap: 0.45rem;
  align-items: flex-start;
  margin: 0 0 0.35rem;
  cursor: pointer;
}

.ivy-guide-email-copy__input {
  width: 100%;
  box-sizing: border-box;
  padding: 0.4rem 0.55rem;
  border-radius: 10px;
  border: 1px solid var(--ig-border);
  background: var(--ig-input-bg);
  font: inherit;
  font-size: 0.85rem;
}

.ivy-guide-composer.is-ended textarea,
.ivy-guide-composer.is-ended .ivy-guide-composer__send {
  opacity: 0.5;
  pointer-events: none;
}

.ivy-guide-msg-bubble--handoff {
  max-width: 100%;
}

.ivy-guide-handoff-inchat .ivy-guide-handoff__row {
  margin-top: 0.35rem;
}

.ivy-guide-soft-followup-inchat .ivy-guide-handoff__label {
  font-weight: 500;
  line-height: 1.45;
  margin: 0 0 0.5rem;
}

.ivy-guide-soft-followup-form {
  margin-top: 0.35rem;
}

.ivy-guide-handoff {
  margin-bottom: 0.5rem;
  padding: 0.5rem 0.55rem;
  border-radius: 12px;
  background: #fff;
  border: 1px solid var(--ig-border);
}

.ivy-guide-handoff__label {
  margin: 0 0 0.4rem;
  font-size: 0.78rem;
  color: var(--ig-text-muted);
  line-height: 1.3;
}

.ivy-guide-handoff__row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.ivy-guide-handoff__btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0.35rem 0.65rem;
  font: inherit;
  font-size: 0.78rem;
  font-weight: 600;
  border-radius: 999px;
  border: 1px solid var(--ig-border);
  background: var(--ig-input-bg);
  color: #1b3022;
  text-decoration: none;
  cursor: pointer;
  white-space: nowrap;
}

.ivy-guide-handoff__btn--primary,
.ivy-guide-handoff__btn--email {
  background: var(--ig-user-bg);
  color: #fff;
  border-color: var(--ig-user-bg);
}

.ivy-guide-handoff__btn--wa {
  background: #25d366;
  color: #fff;
  border-color: #25d366;
}

.ivy-guide-handoff__btn--call {
  background: #1b3022;
  color: #fff;
  border-color: #1b3022;
}

.ivy-guide-handoff-form {
  margin-top: 0.5rem;
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
}

.ivy-guide-handoff-form__field span {
  display: block;
  font-size: 0.72rem;
  color: var(--ig-text-muted);
  margin-bottom: 0.15rem;
}

.ivy-guide-handoff-form__field input,
.ivy-guide-handoff-form__field textarea {
  width: 100%;
  box-sizing: border-box;
  padding: 0.4rem 0.5rem;
  border-radius: 8px;
  border: 1px solid var(--ig-border);
  font: inherit;
  font-size: 0.85rem;
  background: var(--ig-input-bg);
}

.ivy-guide-handoff-form__consent {
  display: flex;
  gap: 0.4rem;
  align-items: flex-start;
  font-size: 0.75rem;
  cursor: pointer;
}

.ivy-guide-handoff-form__status {
  margin: 0;
  font-size: 0.78rem;
}

.ivy-guide-handoff-form__status.is-ok {
  color: #2c5f2d;
}

.ivy-guide-handoff-form__status.is-error {
  color: #9b2c2c;
}

.ivy-guide-handoff-form__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.ivy-guide-name-form {
  margin-top: 0.5rem;
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  align-items: center;
}

.ivy-guide-name-form__label {
  flex: 1 1 8rem;
  min-width: 6rem;
}

.ivy-guide-name-form__label input {
  width: 100%;
  box-sizing: border-box;
  padding: 0.4rem 0.55rem;
  border-radius: 10px;
  border: 1px solid var(--ig-border);
  font: inherit;
  font-size: 0.9rem;
}

.ivy-guide-name-form__error {
  margin: 0.25rem 0 0;
  font-size: 0.75rem;
  color: #9b2c2c;
  width: 100%;
}

.ivy-guide-composer-hint {
  margin: 0 0 0.35rem;
  font-size: 0.75rem;
  color: var(--ig-text-muted);
}

.ivy-guide-name-prompt.is-done .ivy-guide-name-form {
  display: none;
}

.visually-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  border: 0;
}

.ivy-guide-limitations {
  margin: 0 0 0.5rem;
  padding: 0.4rem 0.55rem;
  font-size: 0.7rem;
  line-height: 1.35;
  color: var(--ig-text-muted);
  background: #fff8e8;
  border: 1px solid #e8d9a8;
  border-radius: 8px;
  text-align: center;
}

.ivy-guide-ai-consent__heading {
  margin: 0 0 0.5rem;
  font-size: 0.95rem;
  font-weight: 600;
}

.ivy-guide-ai-consent__body {
  font-size: 0.85rem;
  line-height: 1.45;
  margin-bottom: 0.5rem;
}

.ivy-guide-ai-consent__privacy {
  margin: 0 0 0.65rem;
  font-size: 0.8rem;
}

.ivy-guide-ai-consent__privacy a {
  color: #2c5f2d;
  font-weight: 600;
}

.ivy-guide-ai-consent__form {
  margin-top: 0.35rem;
}

.ivy-guide-ai-consent__check {
  display: flex;
  gap: 0.45rem;
  align-items: flex-start;
  font-size: 0.8rem;
  line-height: 1.4;
  margin-bottom: 0.5rem;
  cursor: pointer;
}

.ivy-guide-ai-consent__check input {
  margin-top: 0.2rem;
  flex-shrink: 0;
}

.ivy-guide-ai-consent__error {
  margin: 0 0 0.35rem;
  font-size: 0.75rem;
  color: #9b2c2c;
}

.ivy-guide-ai-consent__ref {
  margin: 0.65rem 0 0;
  font-size: 0.7rem;
  color: var(--ig-text-muted);
}

.ivy-guide-ai-consent__ref code {
  font-size: 0.68rem;
  word-break: break-all;
}

.ivy-guide-ai-consent.is-done .ivy-guide-ai-consent__form {
  display: none;
}